Refund policy

Thank you for shopping at Cultures and Communities!

​If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds.

Definitions​

For the purposes of this Return and Refund Policy:

• (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Cultures and Communities LLC.

• refer to the items offered for sale on the Service.

• mean a request by You to purchase Goods from Us.

• refers to the Website.

• refers to Cultures and Communities, accessible from www.culturesandcommunities.com

• means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.​

​Given the fair-trade and made-to-order nature of the products provided on our website, we are unable to provide refunds.

Customers are able to secure cancellation of their product within the first 24 hours after their order is placed. However, anything after the 24 hour mark will be processed as normal.

If an item arrives broken or damaged, customers are welcome to share proof of the broken or damaged nature of the item(s) purchased within 2 days after delivery is made. Store credit will be provided if we assess the item(s) are indeed damaged or broken. Proof is needed - no exceptions. 

In order for the Goods to be eligible for a store credit, please make sure that:

• The Goods were purchased in the last 45 days.

• The Goods are in the original packaging.

• The Goods are not damaged, worn or used.

Contact Us​

If you have any questions about our Refund Policy, please contact us by email: CulturesandCommunities@gmail.com 

​Last updated: July 15, 2024